View Full Version : Game is not in library

11-09-2020, 10:12 PM

I have a problem, I've bought a produkt - Assassin's Creed: Valhalla via ubisoft Store, and even tho I recieved confirmation on my email, there is still no sign of the game being added to my account. Could u please fix that soon, since I wanted to preload it ASAP ? Never had that problem until the upgrade to ubisoft connect, so I bet it's that :) Thanks in advance

And sorry if that thread is there somewhere already, I've found one but it was closed

11-09-2020, 11:21 PM
Hey, you are not alone, I have the same issue. Bought it 6h ago, still I can't see it in my library.

11-10-2020, 12:05 AM
Me 2 i dont know what to do :(

11-10-2020, 05:00 AM
Got the same problem, I don't know what to do. First time I got this problem, and ofc support isn't responding :D

11-10-2020, 09:29 AM
Płaciłem kartą, wywaliło mi, że płatność nie może zostać sfinalizowana, to spróbowałem drugi raz i wyskoczyło to samo. Teraz mam 2 blokady na kwotę 249,90 zł - pobrało mi dwa razy za zakup tej samej gry, a gry nie mam w ogóle.

11-13-2020, 06:15 PM
I have the same issue. If you guys solve the problem, please response what to do :(